Shipping & Returns


PAYMENT OPTIONS

We accept Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. When you place an order on our website, we will charge your credit card once we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. If you are having difficulty processing payment, please email us at info@visorskincare.com.

Shipping

Once your order has been processed, please allow 3 - 5 business days for your order to ship out. Two day expedited shipping is also available. During high volume occasions, shipping times could potentially be delayed.

Remember to keep an eye on your email for a tracking number.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging with the bottle safety seal intact. You’ll also need the receipt or proof of purchase.

If you are in any way unhappy with your purchase, please email us at info@visorskincare.com and we will do everything we can to make it right.

You can always contact us for any return or product questions at 203-635-3623 or via email at info@visorskincare.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.You will be refunded for the original purchase within 10 business days upon receipt.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@visorskincare.com.